Frequently asked questions....
Frequently asked questions....
Are you insured against accidents?
Yes, we have full public liability insurance - please ask us to see the certificate.
Yes, we have full public liability insurance - please ask us to see the certificate.
Are you Disclosure and Barring Service Checked?
Yes, our handlers have full, clear, enhanced DBS certificates on the update service and Safeguarding certificates.
Yes, our handlers have full, clear, enhanced DBS certificates on the update service and Safeguarding certificates.
How much room do I need for a pony visit?
Our ponies are used to navigating within houses and other buildings, moving past furniture and going up and down a few steps with ease. They wear non-slip boots and a tail bag to prevent any toileting accidents. If it is good weather we can also visit you outside. We will discuss entry and exit points and horse box parking when booking.
Our ponies are used to navigating within houses and other buildings, moving past furniture and going up and down a few steps with ease. They wear non-slip boots and a tail bag to prevent any toileting accidents. If it is good weather we can also visit you outside. We will discuss entry and exit points and horse box parking when booking.
Do I need to pay a deposit?
Yes - we ask for a £50, non-refundable deposit for all event bookings when you make the booking. We send you an invoice, the balance of which has to be paid on the day. This is not currently required for care home/hospital visits.
Yes - we ask for a £50, non-refundable deposit for all event bookings when you make the booking. We send you an invoice, the balance of which has to be paid on the day. This is not currently required for care home/hospital visits.
How far in advance do I need to book?
The more time that you can give us to prepare, the better. Especially for requests such as weddings, birthdays, Valentine's Day, Christmas or other surprises. You are also more likely to get the date and time that you want.
The more time that you can give us to prepare, the better. Especially for requests such as weddings, birthdays, Valentine's Day, Christmas or other surprises. You are also more likely to get the date and time that you want.
Our animals only work a few select days during the month as we don't want them to get tired of their job!
Our animals only work a few select days during the month as we don't want them to get tired of their job!
What if I need to cancel?
We politely request a minimum of 48hrs notice of a booking cancellation. This is in order to allow us to rebook the slot and ensure the ponies do not travel unnecessarily.
We politely request a minimum of 48hrs notice of a booking cancellation. This is in order to allow us to rebook the slot and ensure the ponies do not travel unnecessarily.
Can I take photos?
Of course! We would also love for you to send us any of your favourite photos of your visit to be included in our Gallery or on our Facebook page.
Of course! We would also love for you to send us any of your favourite photos of your visit to be included in our Gallery or on our Facebook page.
Can't find the answer you need?
Can't find the answer you need?
Call: 07802624113 or Email: ohanaponies@gmail.com
Call: 07802624113 or Email: ohanaponies@gmail.com